The pain we saw
The content that matters most is the part you can’t select.
Charts, tables inside PDFs, internal systems, the screenshot a client sent. All text, none of it selectable.
We noticed it while trying to pass things along internally. The browser’s translator skips right past the figure that was the point of the document, because it doesn’t read text inside images. So whoever needed that chart in another language was left exactly where they were: looking at content they know is important and can’t read.
The second half of the problem shows up when you have to explain it to someone else. The usual route is to take a screenshot, paste it into the chat and write “look up here on the right,” hoping the other person finds it. It works badly and takes up two people’s attention. When the subject is technical, the whole explanation depends on the other person looking at the right part of the image.
Put the two together and the cost is an explanation redone every time someone new needs the same information. None of these costs shows up in an activity report, which is exactly why they last so long.
